Hello I am

Ikram

ZAKHAMA

I’m a Service and

product designer

“I design human
centered solutions

AI enthusiast and passionate about human behavior”

Contact me

Hello I am

Ikram

ZAKHAMA

I’m a Service and

product designer

“I design human
centered solutions

AI enthusiast and passionate about human behavior”

Contact me

Brands I've collaborated with

01

3 years of exp

Product designer

Have worked in this field with small and bigger comapnies, closely with the dev team to ensure I handle quality product that is fully ready for use.

Product designer

Brand strategist

Service designer

My projects

01

3 years of exp

Product designer

Have worked in this field with small and bigger comapnies, closely with the dev team to ensure I handle quality product that is fully ready for use.

Product designer

Brand strategist

Service designer

My projects

Design in action

Crafting functional, impactful user-centered products

Air France KLM

The transfer experience is a critical and complex touchpoint in the airline journey. Passengers face stress, timing uncertainty, and information gaps. Air France–KLM aimed to address this through a new digital experience.

Customer journey mapping

UX Research

Service design

Business strategy

Air France KLM

The transfer experience is a critical and complex touchpoint in the airline journey. Passengers face stress, timing uncertainty, and information gaps. Air France–KLM aimed to address this through a new digital experience.

Customer journey mapping

UX Research

Service design

Business strategy

Sources

Helped SOURCES, a natural wellness brand, scale sustainably by aligning its customer experience and internal operations through service design

UI

UX

Customer journey mapping

Product Design

Service design

Sources

Helped SOURCES, a natural wellness brand, scale sustainably by aligning its customer experience and internal operations through service design

UI

UX

Customer journey mapping

Product Design

Service design

Scaylab

Scaylab is an early-stage SaaS and coaching platform for startup ecosystems.. My mission over six months was to help lay the foundations for a market-ready version by combining UX design, branding, and research.

Product Design

AI

Saas

UX Research

Scaylab

Scaylab is an early-stage SaaS and coaching platform for startup ecosystems.. My mission over six months was to help lay the foundations for a market-ready version by combining UX design, branding, and research.

Product Design

AI

Saas

UX Research

The Bradery

The Bradery aimed to create a notification center, that enhances user engagement , through taking concrete actions and gamifying his experience

UX

Product Design

UI

The Bradery

The Bradery aimed to create a notification center, that enhances user engagement , through taking concrete actions and gamifying his experience

UX

Product Design

UI

My mastered

Tools

Proficient in industry-standard design software and tools.

figma

Figma

Design Tool
framer

Framer

No-Code Tool
word press

Smaply

Journey managment
lievant

Zeroheight

Documentation design system
premiere

Dovetail

Research repository
zapier

Illustrator

iogos and vectors

My mastered

Tools

Proficient in industry-standard design software and tools.

figma

Figma

Design Tool
framer

Framer

No-Code Tool
word press

Smaply

Journey managment
lievant

Zeroheight

Documentation design system
premiere

Dovetail

Research repository
zapier

Illustrator

iogos and vectors

Reviews from collaborators

Ikram demonstrated very strong qualities during her apprenticeship at Air France. I particularly appreciated her professionalism and maturity. Ikram is a dedicated, reliable person who is always proactive and full of initiative. She integrates easily into a team and actively contributes to the group dynamic. I highly recommend her.

Dilanki Perera

Senior service designer@airfrance

Ikram demonstrated very strong qualities during her apprenticeship at Air France. I particularly appreciated her professionalism and maturity. Ikram is a dedicated, reliable person who is always proactive and full of initiative. She integrates easily into a team and actively contributes to the group dynamic. I highly recommend her.

Dilanki Perera

Senior service designer@airfrance

Ikram is a dedicated junior designer whose multilingual skills make her a standout facilitator for diverse teams. She effectively bridges the gap between user data analysis and creative solutions. A highly reliable and versatile Product Design profile that I strongly recommend!

Justine Rolland

Senior service designer @airfrance

Ikram is a dedicated junior designer whose multilingual skills make her a standout facilitator for diverse teams. She effectively bridges the gap between user data analysis and creative solutions. A highly reliable and versatile Product Design profile that I strongly recommend!

Justine Rolland

Senior service designer @airfrance

Ikram was a student in a program where I lectured. She is diligent, motivated, and enthusiastic in her work. She has strong skills in service design and user research, and consistently demonstrated a thoughtful and professional approach throughout the course. I highly recommend her.

Vanessa Vallée

UX researcher

Ikram is a structured and competitive designer who approaches her work with remarkable seriousness and determination , qualities that set her apart in her learning journey.

Romain Asse

UX lead

Ikram is a structured and competitive designer who approaches her work with remarkable seriousness and determination , qualities that set her apart in her learning journey.

Romain Asse

UX lead

Working with Ikram was such a pleasure for me. I had fun working with her. You could see the vibe change in the team from the moment she entered the office. She brings with her great personality a positive and motivating energy. Aside from her soft side, her creativity keeps amazing me. She always brings new ideas to the table, cooperate with the team improving efficiency. The designs she delivers are always well thought and beautiful proving her string technical skills.

Zied Kanoun

Full stack Dev @scaylab

Working with Ikram was such a pleasure for me. I had fun working with her. You could see the vibe change in the team from the moment she entered the office. She brings with her great personality a positive and motivating energy. Aside from her soft side, her creativity keeps amazing me. She always brings new ideas to the table, cooperate with the team improving efficiency. The designs she delivers are always well thought and beautiful proving her string technical skills.

Zied Kanoun

Full stack Dev @scaylab

I taught Ikram at EFREI, and she stood out through her consistency, professionalism, and reliability. She is organized, thoughtful, and adaptable, with strong analytical skills that are reflected in the quality of her work. I highly recommend her to any team looking for a rigorous and reflective UX/UI designer.

Juliette Offret

UX Designer @greenconseil

I taught Ikram at EFREI, and she stood out through her consistency, professionalism, and reliability. She is organized, thoughtful, and adaptable, with strong analytical skills that are reflected in the quality of her work. I highly recommend her to any team looking for a rigorous and reflective UX/UI designer.

Juliette Offret

UX Designer @greenconseil

I taught Ikram at EFREI, and she stood out through her consistency, professionalism, and reliability. She is organized, thoughtful, and adaptable, with strong analytical skills that are reflected in the quality of her work. I highly recommend her to any team looking for a rigorous and reflective UX/UI designer.

Juliette Offret

UX Designer @greenconseil

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2026

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